About
FULL DAY COURSE, 9.00am - 5.00pm
COURSE OBJECTIVE
Develop a trusting partnership with your manager by taking on more responsibility, improving your business acumen and delivering excellent assistant support
How effective is your partnership with your manager?
How can you take control of your working environment and develop your career?
Do you want to get more out of the partnership with your manager?
As Executive Assistants, Personal Assistants and Admin professionals today are more closely involved with managers in decision making and problem solving at work, it's not surprising that you might find yourself increasingly called upon to communicate, plan, solve problems and make decisions on behalf of your manager.
Designed to enhance and improve your ability to support your manager and position, you'll understand and learn techniques to be more effective at anticipating your managers needs, deal with prickly personalities, gain confidence, build trust and be more empowered to proactively manage situations that will impact on your manager.
Outline
Defining your Role and Partnership with your Manager
• Identifying characteristics of effective partnering
• Identifying your personal behavioural style
• Identifying your manager's behavioural style
• How do you and your manager complement each other?
• How do you improve a difficult partnership?
• Understanding the role you and your manager have within the organisation
• Understand hierarchy and protocol and avoid common pitfalls
Managing Information Overload
• Analysing your information flow - your morning routine will change your life
• Identifying problems/inefficiencies in your current role
• Learning how to apply project management principles to improve efficiency
• How to manage and control information flow on your manager's behalf
• Getting more autonomy and authority to handle information
• Discerning the difference between Urgent and Important
• Understand business reporting and learn what information is required
Dealing with Prickly Personalities
• Understanding personality and its influence on types of behaviour
• Identifying your conflict resolution style
• Behavioural traps to avoid
• Analysing route causes to a prickly situation and how to proactively avoid conflict
• How to establish cooperation and compromise with prickly personalities
• How to fast track your career by avoiding office politics
Solutions-Oriented Thinking and Decision Making
• Defining and managing your manager's priorities
• Identifying barriers to decision making
• Gaining your managers trust in problem solving and decision making
• Laying down the ground rules and clarifying with your manager what, when and where to apply your decision making skills
• Defining your goals and aspirations with your manager
• Learn to represent your Manager in a professional manner
Facilitator
Natalie Baker
Born in Zimbabwe and lived most of her working life in Johannesburg, South Africa, Natalie Baker’s
work experience began at a law firm until 1998 when she changed sectors
and joined Nedcor Investment Bank, Corporate Finance Division where she
reported to the Divisional Head and a team of five Corporate Finance
Consultants.
Natalie had the privilege of working with the
Executive Director – Retail Division to approximately 11,000 staff
members for six years before joining the Special Projects Team within
the bank as Project Coordinator/Junior Project Manager.
Natalie
moved to New Zealand at the beginning of 2007 and took on the role of
Executive PA to the Managing Director and his management team at New
Zealand Sugar Limited in March 2007 until February 2008. She is
currently a trainer and managing her own consultancy business.
Natalie Baker is also facilitating:
