About

The goal of any manager is to have high performing staff and ultimately high productivity levels.

Getting the best from your staff is a continual process that involves creating a motivating environment; setting challenging goals; ongoing feedback, professional development planning, performance appraisals and follow up.

It is essential that managers deal with the effects of poor performance, with the aim of turning those staff into high performers. Equally, in this economy of talent shortage, engaging and retaining high performers is vital. Doing both can be challenging and a tough balancing act. Either way, both low productivity and brain drains are costly and potentially damaging to your companies’ intellectual capital.

Designed exclusively for managers and leaders this course helps establish the structure and processes to increase commitment, motivation and morale of your staff, leading to overall organizational success.

Leaning Outcomes:
•    Giving developmental feedback
•    Dealing with difficult People
•    Developing Coaching and Mentoring Skills
•    Using Delegation as a developmental tool

Outline

Overview
•    Why it is important to actively manage both poor performers and exceptional performers
•    Why some employees don’t perform/ behave to our standards
•    Why some high performers choose to leave (and what we could do about this)
•    Recognising how you, as a manager, may unintentionally contribute to the problem of poor performers staying and high performers leaving!

The Role of the Manager
•    Leading and creating a thriving and conducive environment
•    Cultivating personal responsibility and accountability
•    Creating a high performance culture:

Motivation in Motion
•    Feedback from staff/ research assignment
•    Understanding motivation
•    How to use rewards as motivation tools
•    Reviewing progress and rewarding success

Listening Skills
•    The importance of listening to establish a connection with staff
•    The 5 “deadly sins” of non-listening
•    Identifying how our own ineffective listening can cause others to react negatively to us and what we are saying
•    Identifying how effective listening can get people on-side
•    Encouraging individuals to take part in constructive discussions
•    Listening for what is not being said

Communicating Expectations and Standards
•    The ‘what’, ‘why’ and ‘how’ of expectations and standards
•    The link between communicating our expectations, and staff motivation
•    How to have these conversations with new staff
•    How to have these conversations with existing staff

Delivering Effective Feedback
•    How feedback is linked to staff motivation
•    How encouraging feedback motivates poor performers
•    How encouraging feedback sustains high levels of performance in exceptional staff
•    Giving encouraging feedback
•    Giving developmental feedback by using a 6 step feedback framework
•    Using facts and direct language when giving feedback
•    The importance of recognising good performance, through positive feedback

Recognising and Approaching Performance Issues with poor performers
•    Performance management problem vs. HR problem
•    Performance management vs. disciplinary processes
•    Assessing the likely impact of the performance issue
•    Separating the performance issue from personal issue
•    Probing without compromising rights of individuals
•    Ensuring your processes and practices are HR compliant
•    When to involve HR in the process
•    Preparing to deal with the emotional reactions

Managing and Sustaining Talents and High Performers
•    Getting the best from your high performers
•    Situational leadership
•    Establishing KPIs
•    Tapping into potential of hidden talents
•    Identifying staff that offer the best return on investment
•    Dividing and prioritising your time and focus accordingly
•    Delegation as a developmental tool
•    Succession & Career Planning

Facilitator

Elaine McMeeking, People Development Specialist, Retail Training

Elaine McMeeking has a reputation as one of New Zealand’s most effective management training professionals.

Before moving to New Zealand, Elaine started her career in training, HR and recruitment roles in South Africa. For the last six years she has worked as a management and training consultant for a number of large organisations, focusing on the areas of personal efficiency, performance management and appraisal, presentation, facilitation, sales and customer service.

Elaine’s enviable academic achievements and international experience as a management training specialist is complimented by her friendly and open style. With an obvious talent for facilitation, her well known professionalism and her knowledge and understanding of the topic, you can count on a practical and results oriented course.

Elaine McMeeking is also facilitating:

• Effective Interpersonal Skills and Business Communication
• Essential Management Skills for Executive Assistants, Senior PAs and Administration Professionals
• Management Skills for New Managers
• Multiple Priorities and Time Management
• Outstanding Reception Manager

In-house Training