About

In the advent of increased global competition and market expansion, organisations must continue to address productivity concerns and move towards a more project-oriented environment.

With shorter development cycles, more collaborative approaches to working and increased demand for efficiency, the demands of a project manager are greater than ever. Project managers are expected to have the ability to evaluate risk, create and drive plans through to completion whilst leading teams and managing diverse stakeholder needs.

Managing Stakeholders and Project Teams redefines the management role and addresses the issues and challenges faced by today’s project managers. The course recognises that as stakeholders and project members may have conflicting priorities, it is crucial that as project manager that you are able to engage your stakeholders and team members to collaborate and achieve satisfying outcomes.

Other Courses You May Be Interested In:
Tackling Challenging Conversations for New Managers & Team Leaders
Mastering Persuasion, Influence & Assertiveness
Managing Technical Professionals

Outline

Day One

Define the Management role of a Project Manager
• Defining the management identity
• Understanding the purpose of managers
• Identify the activities that managers do
• Identify what motivates team project teams

Communication, Motivation and Empowerment
• Communication styles
  - Communication style quadrants
  - Effective vs. ineffective
• Herzberg’s Motivation/Dissatisfaction factors
• Empowerment vs. delegation
• Emotional Intelligence

Building Project Teams
• Defining required skills and expertise
• Skills vs. attitude
• Understanding and enhancing team dynamics (Tuckman model)
• Task assignment – How to do it effectively and how to create buy-in from team members

Performance Management
• Creating an atmosphere of excellence
• Setting and managing expectations
• Dealing with underperformance
• Dealing with conflict

Stakeholder Management
• Identifying project stakeholders
   - Stakeholder mapping
   - The wider stakeholder community
• Identifying and managing stakeholder priorities
• Dealing with conflicting stakeholder priorities
• Defining stakeholder involvement in a project

Multi-Vendor Project Teams
• Best practices and trends in performance based contracts - from both sides
• Best practices and trends in Service Level Agreements - from both sides
• Contract coordination and pre-job meetings
• Meeting, monitoring and managing through status reports and inspections of work done
• Measuring progress
• Analysing contractor’s effectiveness
• Remedies for breach of contract

Management Issues Specific to Projects
• The challenges of remote teams
• Temporary nature of projects
• Team joiners and leavers and the effect on team performance
• Project stress management

Facilitator

Brian Ackles

Brian Ackles has spent over 20 years working with project teams across a range of industries, helping them deliver quality products and services on time, on budget, and to the delight of customers.

A certified project management Professional (PMP), Brian spent over 10 years working around the world in the international telecommunications industry with Ericsson, Northern Telecom, and others, designing and delivering complex projects with teams of people from all over the world.  As a consultant he has worked extensively in Canada, the USA, UK, and New Zealand with a diverse range of industries developing effective project processes, developing teams, managers, and project managers.  Having recently returned home to New Zealand, Brian’s focus is on helping organizations integrate the best tools, practices, and techniques of project management to deliver outstanding results for the customer and the organisation.

Brian Ackles is also facilitating:

• Agile Project Management
• Telecommunications Explained for the Non Technical Professional

In-house Training