About

Many organisations today choose to outsource as it is cost effective, improves quality of service as it allows access to specialised knowledge, experience and specialty skills. Circumstances can shift even during a given contract, requiring changed frequencies, adjusted prices and other moves that can affect the original cost-benefit of outsourcing.

Outsourcing providers are unique in that they are not employees, although in many cases, they do the work that employees used to do. They are not just suppliers as they are involved in day-to-day operations and neither are they the typical contractors.

However detailed the contract or favourable the terms, most contracts cannot anticipate the changes in an evolving environment. The course provides you with insight, industry best practices and tools to draft
robust contracts as well as to manage the unique needs of your outsourcing relationship.


Outline

Overview: FM Service Categories:
• Business site services
• Business critical and technical services
• Workplace infrastructure services

Developing and Managing Outsourcing Relationship
• Identifying organisation’s goals and strategic interests
• Aligning organisation’s values and objectives
• Evaluation of a service provider’s performance
• Performance based approach to facilities management
• Tracking key performance metrics in real-time

Managing Risks in Outsourcing
• Dealing with errors in service delivery
• Critical service or asset failures
• Service provider underperformance

Structuring Outsourcing Contracts
• Balancing risks and rewards
• Key contractual points
• Defining quantitative measures
• Pricing - Guaranteed Maximum Price Provisions
• Non exclusivity
• Termination rights
• Renewal rights

Conflict and Dispute Process
• Defining dispute process
• Contract termination
• Post-termination obligations to ensure operational continuity

HR Considerations and Issues
• Identify legal requirements
• Transfer and management of personnel
• Mitigating joint employment claims and discrimination, employee benefits and other potential claims
• Communication plans and processes to address HR issues
• Severance liability

Facilitator

Duncan Waddell

Duncan Waddell has over 20 years of international professional experience. He has worked with a wide range of clients including National Australia Bank, BHP Biliton Ltd, Woolworths, Orica, Woodside Energy, Shell Australia and Coles Myer. Duncan has assisted clients to achieve optimisation of operational costs through innovative management procedures, and has a knowledge of contract preparation and supervision. Duncan also provides assistance to clients balancing an understanding of their service needs with the commercial and financial ramifications of any property, facility and asset management decisions.

 

Duncan Waddell is also facilitating:

• Best Practice Property Management
• Facilities Management

In-house Training