About

Knowledge management (KM) comprises a range of strategies and practices used in an organisation to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.

Knowledge Management Best Practice is a two day, vendor and product neutral training seminar that will give you the tools and techniques to ensure that Knowledge Management at your organisation is up there with the best.

Key Learning Objectives:
Use existing organisational knowledge to:

• Make available increased knowledge content in the development and provision of products and services
• Achieve shorter new product development cycles
• Facilitate and manage innovation and organizational learning
• Leverage the expertise of people across the organization
• Increase network connectivity between internal and external individuals
• Manage business environments and allowing employees to obtain relevant insights and ideas appropriate to their work
• Manage intellectual capital and intellectual assets in the workforce

Who Should Attend?

• Information Managers
• Knowledge Managers
• Content Managers
• Internal Communications Managers
• Records Managers
• Archives Managers
• IT Managers
• Anyone with an interest in knowledge management, EDRMS or Intranets!

Training Methodology:
These intensive 2-day master classes will combine tutorial sessions and case studies with interactive learning exercises. All attendees will be provided with a workbook and a certificate of completion.

Outline

Day One - KM Theory & Strategies:
The first day will concentrate on KM Theory and Strategies, working through the cultural, psychological and implementation issues around turning tacit into explicit knowledge. We look at processes for creating sustainable internal and external knowledge ecosystems with exercises in knowledge mapping, case studies and key metrics for success.

Introduction to KM
• What is KM?
• Motivations for KM
• The Business Case for KM
• Frameworks for effective KM
• From Data to Knowledge
• Tacit Knowledge vs Explicit Knowledge
• Knowledge Creation and Transfer

KM Theory & Practice
• Knowledge Audits & Mapping
• Incentivising Knowledge Capture
• KPIs for knowledge management
• Push vs Pull approaches to KM
• Accessing knowledge
• Motivating knowledge sharing
• Trust
• Storytelling
• Change Management
• Cross-project learning
• Bench-marking and assessment
• Measuring intellectual capital

KM Strategies & Structures
• Planning a KM Strategy
• Communities of Practice
• Grassroots KM
• Expert directories
• Best practice transfer
• Mentoring
• Usage Analytics
• Cross-generational teams
• Competence management
• Proximity & architecture
• KM Standards
• Business Processes
• KM Case studies & exercises



Day Two - KM Skills & Technologies

Day two will cover the KM Skills required to become an effective Knowledge Manager, plus KM & Collaborative Technologies to help enable a culture of knowledge sharing, communication and innovation. We investigate the use of enterprise solutions, communities of practice and social media tools to create two-way knowledge flows, and increase organisational productivity and profitablility.

KM Technologies
• KM Software
• MS SharePoint as a KM Tool
• Open Standards
• Intranets & Extranets
• Collaborative & Cloud-based Technologies
• Enterprise 2.0
• Distributed Team Management
• Communities of Practice
• Content Management Systems
• Shared Bookmarking & Annotation
• Social media tools & networks
• Wikis, Blogs and RSS

Metadata & Search
• Taxonomies & Folksonomies
• The Semantic Web
• Personalised search
• Filtering & recommendation
• Geo-tagging
• Data Mining
• Boolean queries
• Full text search
• Business intelligence
• Knowledge brokers

Third Party Content
• Policy, Procedures and Protocols
• Authoritative vs Transactional Content
• Templates
• Forms
• Brochures
• FAQs

Seminar Wrap up, Questions and Answers

Facilitator

Helen Baxter, Managing Directrix, Mohawk Media Consultancy & Training

Helen Baxter is Managing Directrix of Mohawk Media consultancy & training, an international keynote speaker, and XMediaLab mentor. She reports on technology in the g33k show weekly, and is a judge in the NZ Yahoo!Xtra Digital Strategy Awards. Helen has been a strategist and columnist for the Big Idea, a Teaching Fellow at Victoria University of Wellington, lectured in Emerging Technologies in Screen Arts at Unitec, and Professional Practice in Digital Media at Natcoll.

She was the founding Editor of KnowledgeBoard.com, an award-winning Knowledge Management & Innovation community run by the European Commission. KnowledgeBoard was voted the 'Best on the Web KM Portal' by the Harvard Business Review (2002), and won 'Best User Experience' in the International Information Industry Awards (2003). Helen has also worked as an online community producer for a international web agency, and wrote 'All You Need to Know About the Internet' (Digital Cognition, 1997).

Helen Baxter is also facilitating:

• Open Data, Content and Collaboration in the Cloud
• Open Data, Content and Collaboration in the Cloud for Public Sector

In-house Training