Business Process Improvement - Lean Six Sigma Yellow Belt Certified

About

Business Process Improvement (BPI) is a systematic approach to help any organization optimize its underlying processes to achieve more efficient results.

This two day in depth, practical and interactive course will give you an insight into Business Process Improvement and tools required to measure and implement it in your organisations.  Learn how to measure the effectiveness of your customer interactions and customer loyalty, link cause and effect to create optimal business outcomes and use business data to improve business processes and performance.

Benchmark your performance and learn how to improve it using LEAN and Six Sigma methodologies and measure against external standards such as ISO 9000 and CMMI.  This seminar is a must attend for any organisation serious about improving performance, internal & external customer satisfaction and improvement.

Key Learning Objectives:
• Understand key principles of Business Process Improvement
• Link business process measures to strategy and customer measures
• Use Lean and Six Sigma as BPI tools
• Link business improvement to external standards such as ISO 9000
• Gain an understanding of how to implement BPI in your organisation

Who Should Attend?
• Business Leaders
• CFOs
• CEOs
• General Managers
• Profit and Loss Managers
• Process Improvement Managers
• Finance Managers
• Those responsible for business strategy and corporate planning

Training methodology
This intensive 2-day master class will combine tutorial sessions and case studies with interactive learning exercises. All attendees will be provided with a workbook and a certificate of completion.

Agenda

Introduction and overview of business process improvement
• Examining the evolution of business process improvement over the last century
• Reasons for implementing business process improvement in your organisation
• How does business process improvement impact on your organisation financially?
• Practical Exercise

Key principles of business and continuous process improvement
• Defining internal and external customers
• Customer experience
• Measuring and reducing the costs of poor quality
• Cause and effect
• Variation and process centring
• Change management
• Practical Exercise

Integrating process management with business strategy
• Measuring Voice of Customer using the Net Promoter score
• Linking process improvement to strategy
• Implementing business process management
• Practical Exercise

How to measure business processes
• Stability
• Centre
• Spread
• Performance (capability)
• Practical Exercise

Using Lean to improve business processes
• What is Lean?
• An overview of Lean tools and methodology
• Examples and Case Studies
• When should you use Lean?

Using the Lean Six Sigma DMAIC methodology to improve business processes
• What is DMAIC (Define, Measure, Analyse, Improve, Control)?
• Define: Clearly define the scope and focus of the project using tools such as project charter, high level process map, stakeholder analysis
• Measure: Collect output (Y) & potential cause (x) measures and describe the current performance using process mapping, data collection plans, measurement system analysis, stability charts and histograms
• Analyse: Confirm the critical few root causes using process investigation and analytical tools such as scatter plots, box plots, pareto charts
• Improve: Identify and implement optimum solutions to improve the process using tools such as payoff matrix, prioritisation matrix, change management and process measurement tools
• Control: Ensure the process is in control and sustainable using process control plans
• Examples and case studies
• When should you use DMAIC?

Related Methodologies
• PDCA/PDSA
• Kaizen
• DFSS

Implementing BPI in your organisation
• Critical success factors
• Lessons learned from other organisations
• Examples and case studies
• Options for deployment and considerations
• Assessment of your organisations readiness for BPI
• Creating a deployment roadmap

Facilitator

Anita Cunningham, Director, Quality Business Services Pty Ltd

Anita Cunningham is an experienced Six Sigma practitioner and consultant.  She has extensive Six Sigma project and training experience gained over many years with General Electric (GE).  This is further enhanced by her hands-on strategy consulting experienced gained with a highly regarded international management consultancy firm.

Her qualifications include Master Black Belt (MBB) certification from GE, Bachelor of Chemical Engineering (Hons.) and an MBA.

She has provided continuous improvement support to a wide range of industries including financial services, resources, manufacturing and software development.  Her clients range in size from 500 employees to multinationals.

Recent engagements include a deployment strategy for an ASX100 resources organisation and an independent review of the quality management methodology adopted by an ASX 100 financial services company which was subsequently followed by a training programme in analytical techniques.

Feedback from previous courses overseas includes:

‘I enjoyed the exposure to the breadth of CI frameworks and tools. I also enjoyed the sections on common mistakes and use of a diagnostic to assess where the organisation was at’

‘It changed my preconceived ideas about six sigma and allowed me to see how it could be readily applied to my organisation’

‘[Anita was] engaging. Excellent knowledge of the subject. Promoted conversational learning’

‘[I liked Anita’s] no nonsense, low key approach ie. Calm and measured delivery. Good knowledge of the subject matter and able to be flexible during the sessions’

‘The content and presentation was very informative. In addition the examples given were very concise and applicable to the presentation given, making a very useful course’

In-house Training

Prices and Registration

* Early bird price available when you register and pay before the dates listed.