Best Practice Property Management

About

COURSE OBJECTIVE
•  Improve your existing property management skills and enable yourself to more effectively control costs whilst maximising returns

Outline

Property Management
•    Introduction to property management
•    Defining the role of the property manager
•    Duties, responsibilities, scope of management
•    Policy creation and procedure education
•    Technology and administrative controls

Maintenance Planning
•    Principles of maintenance
•    Planning and monitoring
•    Working with contractors and consultants
•    Purchase and inventorying supplies
•    Risk management
•    Property inspection
•    Work order, maintenance requests and logs, task lists
•    Do’s and don’ts of maintenance
•    Typical maintenance problems & solutions

Occupational Safety & Health
•    Applying OSH management in your property
•    Safe management practices
•    Hazard identification
•    Controlling risks

Leasing Fundamentals and Lease Management
•    Developing the leasing strategy
•    Leasing initiatives
•    Lease management processes, from marketing to documentation
•    Understanding market forces
•    Lease management strategies
•    Managing the fundamental terms of the lease

Facilities Management
•    Developing a corporate real estate planning framework that meets your organisations needs
•    Managing various corporate real estate components
•    What should you use in real estate services vs in-house provision
•    Managing the balance between property management and facility management

Asset Management
•    Establishing asset management objectives
•    Property life cycle planning
•    Implementing asset management functional activities and key asset management elements
•    Calculating the cost of facilities over the property lifecycle
•    Assessing facility performance requirements over the property/asset life cycle

Risk Management
•    Overview of risk management as applicable to property management
•    How to develop and implement a risk management framework
•    Asset and infrastructure protection

Contracts and Outsourcing
•    Development of Service Level Agreements
•    Developing a strategic performance model
•    Customer satisfaction
•    Gaining stakeholder ownership and commitment
•    Measuring the success of contract delivery
•    Risk and reward management strategies

Tenant and Customer Relations
•    Communication strategies and relationship planning
•    What to incorporate in tenant and directors meetings
•    Expectations of tenants

Facilitator

Duncan Waddell

Duncan Waddell has over 20 years of international professional experience. He has worked with a wide range of clients including National Australia Bank, BHP Biliton Ltd, Woolworths, Orica, Woodside Energy, Shell Australia and Coles Myer. Duncan has assisted clients to achieve optimisation of operational costs through innovative management procedures, and has a knowledge of contract preparation and supervision. Duncan also provides assistance to clients balancing an understanding of their service needs with the commercial and financial ramifications of any property, facility and asset management decisions.

 

In-house Training

Prices and Registration

* Early bird price available when you register and pay before the dates listed.